The terms and conditions listed below govern the agreement for training services between you and KPME.

 

For services delivered in Dubai, your contract is with:
 

Kaplan Dubai Limited (Dubai Branch) is registered in Dubai with Trade License number 775174 whose registered office is at Office 20A & 20B, Rolex Tower, Sheikh Zayed Road, P.O. Box 416639, Dubai, UAE.

 

For services delivered in Abu Dhabi your contract is with:
 
Kaplan Professional ME Limited (Abu Dhabi branch) registered in Abu Dhabi with Trade License number CN-3918299 whose registered office is at 1309 Tamouh Tower, Reem Island, Abu Dhabi, UAE.
Both companies trade as “Kaplan Professional Middle East” or “KPME”.

1. Program

The “Program” refers to any course organized by Kaplan Professional Middle East.

“Student” or “Delegate” refers to a candidate enrolled for any of the Programs with Kaplan Professional Middle East.

With due notice, Kaplan Professional Middle East reserves the right to transfer this training contract to a third-party training provider. In the circumstances of such a transfer, the terms and conditions stated below shall continue to be binding on both parties to the contract.

2. Exclusions

    The CFA Institute / IMA / ACCA, and other professional bodies’ enrolment and registration fees are not included in the Program fees. This fee is set by the CFA Institute/ IMA and ACCA fees are payable directly to the relevant bodies.

    The cost of study materials may or may not be included in the Program fee, as indicated on your invoice. In cases where it is not included, material may be purchased from Kaplan Professional Middle East where available.

3. Program Schedule

Kaplan Professional ME reserves the right to make variations to Program content, dates, venues, and timings if such action is deemed necessary.

  • Classes are subject to cancellation due to unforeseen circumstances. Any such changes in schedule will be communicated via email or WhatsApp or SMS on the given student’s registered details with Kaplan Professional Middle East.
  • Students are responsible for regularly checking the Kaplan Professional Middle East website (https://kaplanprofessionalme.com/) for the latest class, event schedules and venue details.
  • Students are responsible for regularly checking their registered e-mail address/SMS messages for communications from Kaplan Professional Middle East. Communications will be sent to only one email address provided by the student.
  • Trainers will be available as scheduled by the Operations team. In no circumstances any trainer be changed to suit the demands of students in the respective batches. Kaplan takes complete authority to place tutors to deliver classes as per availability.
  • The WhatsApp Group has been initiated to build networking and act as a common study ground where all candidates can learn and grow equally. Any sort of unethical conduct in terms of language, GIFs and use of foreign language except the medium of English or inappropriate language against the Trainers will be taken into serious consideration and Kaplan Professional Middle East reserves the right to terminate the student upon immediate effect.
  • Students are responsible for notifying us immediately of any change in contact number and/or email address. Kaplan Professional Middle East can only be responsible for classes missed if we are provided with your current contact details in a timely manner.
  • If a student misses classes, we do not conduct Individual catch-up classes. Students are required to watch the Online Schweser Video lectures given to them at registration and can approach the trainers for doubt clearing if required.

4. Study Materials

  • Students will get one copy of the slide handout for each study session/topic. Students who have misplaced or lost their study materials will not be given additional copies. For Students who fail to attend classes, all handouts and other classroom materials will be distributed in the next class.
  • All study tools purchased and provided during the course are to be used by the registered student only.
  • All relevant CFA, CMA and ACCA study material purchases must be paid upfront and are non-refundable.
  • The teaching method and methodologies contained in the material supplied are confidential and proprietary to Kaplan Professional Middle East and are not to be transferred or divulged to any other person by resale of the material or otherwise.
  • Pirated copies of CFA/CMA and ACCA Books are not permitted to be brought into class. Students who have selected the Live Online package will not be provided printed study materials, if a student requires there is an additional charge of AED200 which will be added to the invoice to cover the costs of printing and courier charges.

5. Payment terms

General

  • The Country of Merchant Domicile is the UAE.
  • All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • Initial instalment for registration of the course must be a total of the value of Study Material and Online access granted. However individual or corporate purchases made only for study materials requires a full upfront payment.
  • Payment by cheque will only be authorised for the second instalment and a copy of the passport and Emirates id copy from the cheque holder is needed to proceed. Where the cheque name does not match the student’s name and identification the cheque will be refused as a payment method.
  • If a student wishes to hold back a cheque and pay using a different mode, the cheque holder or the student is responsible to inform the program adviser at least 5 days prior to the deposit date mentioned on the cheque. The same must be communicated in a written email.
  • We accept payments online using Visa and MasterCard credit/debit cards in AED.
  • If a student is making a payment using a card which is not in his/ her name, they are required to provide an authorized letter and an emirates id copy from the cardholder in order to proceed with their instalment’s payment.
  • Kaplan Professional Middle East DO NOT accept cash payment for any programs, materials or exam bookings.

Registration Criteria

For all KPME courses, enrollment forms are required with a copy of a Student’s ID.

For the CFA Program

(1) For Enhanced Prep Pro, Enhanced Premium Pro, Prep Pro & Premium Pro
    • Students can pay the full course fee upfront in order to complete their registration or may alternatively opt to pay their course fees in up to 3 equal instalments. If the student opts for an installment plan the student must make the specified down payment before the commencement of the batch.
    • A processing fee of 200 AED will be charged to students opting for the installment method of payment.
    • Post-dated cheques will be required prior to the course start date. Study Materials and Online access will be granted upon receiving the same.
    • The course amount is to be paid up fully 1 month prior to the course end date.
    • The enrolment will not be complete unless all the above Registration Criteria for Enhanced and Prep Pro Courses is adhered.
    • For company-sponsored candidates, full payment should be received by a maximum of 30 days after the Performa Invoice date.
(2) For Revision Pro only
    • Students are required to pay the full course fee upfront in order to complete their registration.
    • For company-sponsored candidates, full payment should be received before the commencement of Revision classes.

For the CMA Program

(1) For Prep Pro and Combo
  • Students must pay the full course fee upfront in order to complete their registration process.
  • Students may alternatively opt to pay their course fees in up to 2 equal instalments.
    Post-dated cheques will be required prior to the course start date.
  • The full amount must be paid 2 weeks before the course’s end date.
    • The enrolment will not be complete unless the above criteria under CMA Prep Pro and Combo is provided.
    • For company-sponsored candidates, full payment should be received by a maximum of 30 days after the Performa Invoice date.
(2) For Revision Pro only
  • Students are required to pay the full course fee upfront in order to complete their registration process.
  • For company-sponsored candidates, full payment should be received before the commencement of Revision classes.

For Executive Education

  • Students are required to pay the full course fee upfront in order to complete their registration process.
  • For company-sponsored candidates, full payment should be received before the commencement of classes.

6. Refund / Deferral Policy

  • If for any reason the batch is cancelled, a full refund or deferral will be provided.
    If a student has deferred once they will not be able to defer or withdraw from the course in future.
  • Study Material handed over on registration will not be taken back on a request for refund or deferral by the student.
  • Students who have registered for revision classes are eligible to only defer once to the next subsequent term and are not eligible for cancellation or refund. For a deferral, they must notify a program adviser by email before the start date of the course.
  • Refunds will be done only through the Original Mode of Payment. The Refund Process will be completed in 30 working days, this excludes Public Holidays.
  • If for any reason the cardholder has changed his debit/credit card, he or she is solely responsible to notify us. In such a circumstance a bank transfer will be done with a 3% processing fee.
  • Kaplan Professional Middle East will not be responsible for any delays caused by its intermediary partners during the process of refund.
  • All associated shipment costs, including duties, customs, and/or brokerage fees, are non-refundable and are the responsibility of the customer.
    Please find the Refund and Deferral Policy here

For CFA

    A student can defer only once after registration for a valid reason. The deferral will be applicable only to the next subsequent term. The student must inform about his interest to defer in an email and latest by the 6th scheduled class. No refunds or deferrals will be considered on oral communication and post the 4th scheduled class of that course. If a student opts to withdraw, they will receive a program fee refund after deducting the cost of classes (if held already) calculated at AED 400 per class and the cost for Study Material.at AED 2,645 for level 1, 2,829 AED for level 2, and AED 3,012 for level 3.

    For CMA

      The student can withdraw or defer from the program and receive a program fee refund before the 3rd scheduled class from the date of registration. The refund will be after deducting the cost of classes (if held already) calculated at AED 300 per class.
      There will be no refunds or deferrals after the 3rd scheduled class from the date of registration.

      A flat amount of AED 2018 per part is not refundable for Gleim and in-class material handed out at the time of registration.

      If a candidate registers for both parts at the same time, he must attend classes within one year and notify Kaplan Professional Middle East 2 weeks prior to the course start date for refunds or deferrals.

      For ACCA

      The Study materials provided along with Online access will be valid for up to two exams sitting. If a student wishes to extend to the third exam window a fee of 50 Euro will be applicable to grant extended access to one’s online portal.

      ACCA study material purchases made by an Individual or Corporate must be paid upfront for the ACCA Live Online or On-Demand Package. All purchases are non-refundable.
      Pass guarantee is eligible for all our courses, subject to a 90% attendance for the batch enrolled by the candidate.

      A candidate can avail of up to 2 instalments (as an option) for our face-to-face classes. Half up-front and the other via a postdated cheque to be received for complete registration into the course program.

      All exemptions and exam fees must be clarified by the student directly from the ACCA Body by reaching out to them on students@accaglobal.com. Kaplan Professional Middle East does not play a part in discussing exemptions and fees relating to the same.
      All General terms and conditions applicable to the self-study program mentioned in the agreement are applicable.

      For Executive Education

        The Delegate may cancel registration until 1 week prior to the program start date for a full program fee refund.

        7. Class Conduct – Rules and Regulations

        Students are required to adhere to KPME’s Student Code of Conduct. Students are not allowed to record using any photographic, audio or video device in any Kaplan Professional Middle East Program or part thereof.

        Students are requested to switch off their mobile phone or keep it on silent mode once the class has commenced.

        Students are requested to assist in ensuring that Kaplan Professional Middle East remains litter free, safe and a healthy working environment.

        The classroom and offices of Kaplan Professional Middle East is non-smoking zones.

        Kaplan Professional Middle East reserves the right to terminate the program enrolment of any student acting in a manner that impairs, interferes with, or obstructs the orderly conduct, process, or functioning of the program. In such a case, there will be no refund of the program fees.

        If students are using the rooms in a third-party venue for self-study, they must abide by the venue’s policies or they may lose the privileges to use these facilities.
        Please see the Student Code of Conduct & Classroom Student Charter policy here

        8. Termination of Registration

          Kaplan Professional Middle East reserves the right to terminate the registration of the Student should he/she fail to comply with these Terms and Conditions or the Code of Conduct referred to above in section 7.

          9. Complaints

          In the event a Student has a complaint in respect of any of KPME’s services, they may do so in accordance with the Complaints policy found here

          10. Personal Injury

            Kaplan Professional Middle East is not responsible for any injury caused by or to the Student or any other person by the Student, nor for the loss or damage to any personal property of the Student or caused by the Student arising from participation in the Program, attendance at Kaplan Professional Middle East’ premises or from the activities of Kaplan Professional Middle East.

            The student agrees to participate in the program at his or her own risk and agrees to release Kaplan Professional Middle East, its employees, agents, and contractors from any claim that the student might otherwise be able to make.

            11. Limitation on Damages

              Kaplan Professional Middle East’s maximum liability relating to services under these terms and conditions shall be limited to the amount paid to Kaplan Professional Middle East by the Student.

              12. VAT

                The company is registered as “Kaplan Dubai Limited (Dubai Branch) ” and Kaplan Professional ME Limited – Abu Dhabi”

                For Dubai and Abu Dhabi branches – Certificate of Tax Group Registration in the United Arab Emirates TRN no is: 100465769600003

                As per the rules & regulations issued by UAE Federal Tax Authority (FTA), companies are required to charge VAT for all goods and services delivered from 1st January 2018.

                13. Data Protection

                  KPME shall process the personal data of a Student in accordance with KPME’s Privacy Policy which can be found at https://kaplanprofessionalme.com/privacy-policy/ as updated from time to time.

                  14. Compliance with law

                    Kaplan Professional Middle East will not provide any services or products to, nor accept payment from, any country, territory or individual where it would be contrary to law or regulation for Kaplan Professional Middle East to do so.

                    15. Governing Law and Jurisdiction

                      Any dispute or claim arising out of or in connection with shall be governed and construed in accordance with the laws of the UAE and the courts of Dubai or Abu Dhabi (depending on the place of performance of the services) shall have exclusive jurisdiction.